Returns & Exchanges

You can return an item within 30 days of delivery if it is unused, unopened, in its original packaging and fit to be sold again.

These items are not accepted as returns:

• Sensory products that have been opened or used, for hygiene and safety reasons.
• Items that are damaged, punctured or altered.
• Items sold as final sale or clearance, where that applies.
• Gift cards and digital products.

Email [email protected] with your order number, the item or items you want to return and why. We reply with return instructions and, where needed, an authorization.

Please wait for that reply before posting anything: parcels sent without authorization may be refused.

If you would rather have a different product, get in touch within 30 days. Approved exchanges are arranged with you directly, and any price difference is settled at that point.

Return postage is paid by the customer, unless the return is our mistake: the wrong item, a faulty product or damage in transit. A trackable service is a good idea.