Refund Policy

We refund approved returns, orders cancelled before they ship, duplicate charges and orders we cannot fulfil. Each case is judged on its merits under our Returns policy.

An approved refund goes back to the way you paid: credit card, debit card or PayPal. After we process it, allow 5–10 business days for it to show on your statement.

We may refund only part of the price when an item comes back changed or without its packaging, or when you return only some of an order. Shipping charges are not refunded unless the return is our error.

To cancel, write to [email protected] straight away. An order that has already shipped cannot be cancelled, but it may be returned once it arrives.

If an order arrives damaged or faulty, tell us within 7 days and attach photos of the product and its packaging. We will replace it or refund it in full, at no cost to you.