FAQ
Short answers from our published policies
A stretchy shell around a soft, dough-like fill. Schylling's FAQ names thermoplastic rubber (TPR) for the shell and polyvinyl alcohol (PVA) for the fill, and a maltose fill for the Nice Cube. It is a toy, not food.
It is recommended for ages 3 and up, with adult supervision for younger children. Each pack carries its own guidance.
Hand wash with mild soap and water and let it air dry. If it still feels tacky, dust it lightly with cornstarch or baby powder, as Schylling's FAQ suggests.
Stop using it. Scrape up any escaped fill, discard it and wipe the area with a wet cloth and mild soap. Do not try to repair it.
Yes, to a long list of countries that checkout shows. Standard shipping is free on every order.
Standard shipping is free on every order, with no minimum.
Orders are prepared in 1–2 business days. Delivery usually takes 3–7 business days in the US and 7–21 business days elsewhere.
Major credit and debit cards through Stripe and PayPal where available; any other method offered shows at checkout. Payments are encrypted.
Use the Track Order page with your order number and email, or follow the link in your shipping confirmation.
Unused, unopened items can be returned within 30 days of delivery. The Returns & Exchanges and Refund Policy pages have the details.
Write to [email protected] straight away. An order that has already shipped can be returned after delivery instead.
NeeDoh® is a registered trademark of Schylling, which makes the toys. If you want to check where a product comes from before you order, write to us, and read our guide to spotting an original NeeDoh for checks you can run on any seller.
Retailers and distributors can write through the Wholesale page, or put 'Wholesale' in the subject line of a message.