Privacy Policy

NeeDoh® (operated as an authorized online storefront) respects your privacy. This policy explains what data we collect when you visit our website, create an order, or contact customer support, and how we use that information.

By using our website and placing an order, you agree to the practices described in this Privacy Policy.

We may collect the following categories of information:

• Contact details: name, email address, phone number (if provided), and shipping address.
• Order information: products purchased, payment method, order totals, and delivery status.
• Payment data: processed securely by Stripe or PayPal. We do not store full credit card numbers on our servers.
• Technical data: IP address, browser type, device information, and pages visited (via standard server logs and analytics).
• Communications: messages you send through our contact form or email.

We use your information to:

• Process and fulfill orders, including shipping and delivery updates.
• Provide customer support and respond to inquiries.
• Send transactional emails such as order confirmations and shipping notifications.
• Improve our website, products, and shopping experience.
• Comply with legal obligations and prevent fraud.

We do not sell your personal information. We share data only with trusted service providers necessary to operate our store, including payment processors (Stripe, PayPal), shipping carriers, and hosting providers. These partners are required to protect your data.

We may disclose information if required by law, court order, or to protect the rights and safety of our customers and business.

Our website uses essential cookies for cart functionality, language preferences, and secure checkout. We may use analytics tools to understand how visitors use our site. You can control non-essential cookies through your browser settings.

We retain order and account-related data as long as necessary to fulfill orders, provide support, and meet legal requirements. We implement industry-standard security measures including encrypted connections (HTTPS) and secure payment processing.

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us at [email protected].

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. Under CCPA, you have the right to:

• Know what personal information we collect, use, disclose, and sell (we do not sell personal information).
• Request deletion of your personal information, subject to certain exceptions.
• Not be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, email [email protected] with the subject line 'CCPA Request.' We will verify your identity and respond within 45 days as required by California law. You may designate an authorized agent to submit a request on your behalf.

Our website is intended for purchasers aged 18 or older (or with parental consent). We do not knowingly collect personal information from children under 13 without parental consent.

For privacy-related questions, email [email protected] or use our Contact page.